Refunds

All sales are final. The free trial lets you use RawRoom on your own photographs before you pay: the editor works with no account, and signing in gives you 30 days and 50 exports, with no card.

This policy forms part of the terms.

What is still refunded

Email hello@rawroom.app and you will get a refund in each of these cases:

• You were charged twice for the same thing, or charged for something you already own.
• You paid and did not receive access. If the licence never arrived, we refund it.
• The build is broken in a way that stops it working for you and we cannot fix it.

If you are in the UK or the EU

You have a statutory right to cancel a digital purchase within 14 days, and nothing in this policy removes it. We do not ask you to waive it at checkout. If you are covered by those rules and want to cancel within 14 days, email us and we will refund you.

What a refund removes

A refunded purchase is marked refunded automatically and the entitlement is removed from your account. Whatever that purchase unlocked stops working.

• Refunding one pack revokes that pack only. If you own C-41 and Grainhouse separately and one is refunded, the other keeps working.
• The Kit is one purchase and refunds whole. It grants Develop and both packs together, so there is no partial Kit refund.

Your trial does not restart. It begins once, when the account is created, and a refund does not reset it.

Chargebacks

If something has gone wrong, please email us first. We can usually fix it faster than a chargeback can. When a chargeback is opened, the purchase is removed from your account. If the chargeback closes in our favour, it comes back.

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